Shipping policy

Shipping Policy

At Vilena, we are committed to delivering your order with care, efficiency, and transparency.

Processing Time

All orders are processed within 1–3 business days after confirmation. Orders are not processed on Sundays or public holidays.

Once your order is dispatched, you will receive a confirmation email along with tracking details.

Shipping Time

Estimated delivery timelines:

• International: 7–14 business days

Please note that delivery times may vary depending on your location and external factors such as courier delays or customs processing.

Shipping Charges

Shipping charges (if applicable) will be calculated and displayed at checkout before payment is completed.

We may offer free shipping promotions from time to time.

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS. Please allow up to 48 hours for tracking updates to become active.

Delays

While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances such as:

• Weather conditions

• Logistics disruptions

• High demand periods

We appreciate your patience in such situations.

Incorrect Address

Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrectly provided addresses.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery at [your support email], and we will assist you promptly.

Contact

For any shipping-related queries, please contact us at:
Email: support@vilena.com